Licht Data designed and deployed the USLink Cloud PBX platform as the unified communications layer for the manufacturing facility.
The voice environment was built to support office personnel, administrative teams, production-support staff, management, and conference-room collaboration through one centrally managed cloud communications architecture.
Cisco IP Phone 8841 endpoints were deployed for professional desktop communications, while Cisco IP Conference Phone 8832 endpoints supported conference rooms and collaborative meetings.
The cloud PBX architecture provided centralized extension management, inbound and outbound call control, department routing, voicemail, business-hours policies, after-hours handling, conference-room calling, and remote administrative control.
The system was designed as part of the broader network architecture rather than as an isolated telephone installation. Voice services were mapped to the appropriate segmented VLAN, with network policies designed to support call reliability, traffic separation, operational visibility, and future expansion.
AI-Assisted Auto Attendant and Branded Audio Experience
The customer’s telephone experience was designed to communicate the professionalism and scale of an enterprise organization from the first inbound interaction.
Licht Data developed a customized enterprise auto attendant with clearly structured department routing, professionally produced announcements, business-hours messaging, after-hours instructions, and caller-navigation prompts.
ElevenLabs was used to produce polished voice prompts and customized music-on-hold audio aligned with the customer’s desired corporate image.
The objective was not simply to replace a basic recorded greeting. The caller experience was intentionally designed to provide:
- →Clear and professional first-contact messaging
- →Consistent corporate voice and pronunciation
- →Structured department and operator routing
- →Business-hours and after-hours call handling
- →Reduced caller confusion
- →Professional hold and transfer experiences
- →Consistent audio quality across system announcements
- →A scalable foundation for future department, language, and location expansion
The resulting experience allowed customers, vendors, and business partners to encounter a more refined and enterprise-oriented corporate identity whenever they contacted the organization.
02
Enterprise Auto Attendant
04
Extension or Ring Group
05
Cisco 8841 or Cisco 8832 Endpoint
06
Voicemail or After-Hours Routing
A1
Corporate Messaging Strategy
A2
ElevenLabs Voice Production
A5
Consistent Caller Experience